Mind-mapping crisis messages – Learn to do it NOW! This is a series of articles that will help you understand mind mapping crisis...

Before the crisis, successful communication will depend, in large part, on the preparations you make long before the emergency or crisis...

Strategic crisis communication planning and thoughtful preparation can help you deal effectively with those simmering, latent and...

There are some general principles that can positively affect your actions and communication in a crisis situation, whether you have...

Sadly, as we have recently seen in the IACLEA organization when executives step out on their own and make proclamations without...

Social media can be the “canary in the cage” Back home in Kentucky we have deep ground coal mines. In the early days of mining canaries...

Texas A&M at Corpus Christi is directing folks interested in the power outage to their website. A good example of the use of main stream...

To effectively use social media during a crisis, you must have used it in a sustainable fashion well before the emergency. Social media...

Colleges and universities along with businesses and organizations of all sizes are being forced to review their business continuity,...

Each impression you make will – temporarily, at least – be your last. Always make it strong. – Harry Beckwith author of Selling the...

“Saying many things usually leads to not remembering anything significant.” We are in the middle of a political campaign season as most...

Nightmares are terrifying. Penn State’s initial bungling of the “simmering crisis” involving convicted felon Jerry Sandusky was only the...

http://www.infowars.com/tsa-agents-laugh-at-deaf-man-call-him-fing-deafie-steal-his-candy/ A crisis underway … a “false flag” or a real...

How an organization communicates its story to the public during a crisis is as important today as how prepared the organization is to...

Recently we were informed by one of our contractors that our facilitation services were no longer needed.  They, or the client (a state...

The other day at the airport I was sitting and reading a business article and enjoying my coffee. A man, whom I had never met name sat...

If you don’t know where you are going, any road will take you there. Lewis Carroll As an advocate for public involvement and...

The Complainer – The Whiner This behavioral style drives all of us “up the wall.” Although they are people focused as opposed to task...

Dealing with Analyticals Analyticals by nature are thinkers and process people. They don’t like surprises and they certainly don’t like a...

The K.I.S.S. (keeping it super simple) principle of communications is not new to anyone who has been in the business very long. However,...