Part 2: Customer Service Excellence – Why companies should “exceed the need”

Creating Service Excellence – Examples of Companies Seeking to “Exceed the Need” o

A Mutli-part Series: Part 2 – An Assessment of Larry G. Hincker, University of Virginia&#8217

A Multi-Part Series: Part 1 – An Analysis of the Virginia Tech Crisis — Observations and

15 “Sparks” That Turn You Into a “Fire-Starter”

Using Action Teams …

… without a vision we will simply perish

Providing service through a “How to” brochure

Make Yourself Known To Influential Sources

Be Seen as a Researcher in Your Field

Stack Up Your Costs

Perspectives – Make Selling Your Services Job One!

PERSPECTIVES – Market to Every Member of a Decision-making Committee