Okay, so I readily admit it – I am an Driving-Amiable!  I want to get the job done while still maintaining good relationships with...

Dealing with Analyticals Analyticals by nature are thinkers and process people. They don’t like surprises and they certainly don’t like a...

“Tanks” want to roll over you and intimidate you into submission. Fighting back, raising your voice won’t stop their behavior.  However,...

We can never be successful dealing with difficult people unless we first learn how to control our own emotions. One of the first steps in...

When dealing with any personality and attempting to resolve a situation it is always best to remove the person from their source of...

Previously we introduced you to the difficult personality styles. Let’s look at a few characteristics of each. The Sherman Tank really...

Following are the most difficult behavioral styles that we will have to be prepared to effectively deal with as communicators if we want...

Seventeen years ago, I started my own business,  L. Darryl ARMSTRONG and Associates Behavioral Public Relations. I have not had a 40-hour...

Most of us know that Donald Trump is good at firing people. If you have ever watched The Apprentice, I suspect that at times you have...

Storm Lake, IA — It has been a while since I have honored an establishment with a Golden Eagle Customer Service Award but it is about...

Just what is the we/they phenomena? Simply, it is when we are working within an organization and we make ourselves look better at the...

Making ‘The Rounds” to Improve Team Performance It is the skill of the leader that makes the difference when developing teams and...

The Low Performer – Using the D.E.S.K. Approach Most managers and leaders for some reason believe that you should spend 90 plus percent...

Tybee Island, Ga. — The past several months – I guess since August of 2008 – have been quite a hectic time for me and the business and...

So now you are a successful consultant! As a professional in the field of consulting, you will be frequently asked to give your clients...

The late great Howard Shenson was a mentor of mine and a great consultant who helped many of us develop and grow our businesses. He was...

Tybee Island, Ga. — There is probably nothing more traumatic for a pet owner than to be on vacation and have their beloved pet get sick....

As you know, if you are reading this blog as one of the regular 1200 or so folks that we reach out to periodically, I am always on the...

This is NOT an example of customer service excellence! Jim Gossett is a good friend of mine. He also is the Chamber Executive in Carroll...

Inette Cayce took notes, asked questions and participated in the G-marketing workshop I presented to the Hopkinsville Christian County...