Most folks would never suspect the fellow explaining the habits of a raccoon to a bunch of 8-year olds was formerly a grizzled old Sgt....

Everyone I know, myself included, wants to feel that we are normal as much as the next person. But what is expected in society to conform...

Remember what we have learned from the previous articles about the sociological and psychological make-ups of Millennials?  Primarily,...

The Kathy Griffin debacle is the drama of the week for Hollywood celebrities attempting to regain purchase with the American public....

Detective Frank Hunt has a distinguished 30-year career with the 110th precinct in New York City. He has seen most all of it when it...

“I am mad as hell and I am not going to take this anymore!” said Howard Beale, the long-time news anchor for the USB evening news in the...

Each impression you make will – temporarily, at least – be your last. Always make it strong. – Harry Beckwith author of Selling the...

The other day at the airport I was sitting and reading a business article and enjoying my coffee. A man, whom I had never met name sat...

The Complainer – The Whiner This behavioral style drives all of us “up the wall.” Although they are people focused as opposed to task...

Too often I hear that old line – I think we have a failure to communicate – it always distresses me because IF this is really the issue...

Facilitation is the learned skill of making it easier for people to get from point A to point B  through a process of dialogue and...

Know-It-Alls (KIAs) are knowledgeable and very competent people, highly assertive and outspoken in their viewpoints, according to Drs....

Snipers toss the grenade or make the shot and duck behind the tree, says authors Rick Brinkman and Rick Kirschner in their excellent...

Okay, so I readily admit it – I am an Driving-Amiable!  I want to get the job done while still maintaining good relationships with...

Dealing with Analyticals Analyticals by nature are thinkers and process people. They don’t like surprises and they certainly don’t like a...

“Tanks” want to roll over you and intimidate you into submission. Fighting back, raising your voice won’t stop their behavior.  However,...

We can never be successful dealing with difficult people unless we first learn how to control our own emotions. One of the first steps in...

Many people reading this I dare predict maybe sitting in an office where their desk is between them and an escape route. When dealing...

When dealing with any personality and attempting to resolve a situation it is always best to remove the person from their source of...

Previously we introduced you to the difficult personality styles. Let’s look at a few characteristics of each. The Sherman Tank really...